Technology Support

Trouble Shooting Resources

Get the support you need with your technology concerns. Learn more below about how to do some of our most frequently asked about technology issues.

FAQs and Knowledgebase Resources

A variety of documentation is available through UW Colleges Knowledgebase to help you navigate technology issues during your time on campus.  Here are a few common items that you might need assistance with:

New Account Setup
Recover forgotten username/password
Set up your email on iPhone and iPad
Set up your email on Android 

Campus Support

On campus technical support is provided by Center for Academic Success and Engagement (CASE). The CASE Answer Desk is located at the library's desk. Contact our CASE Associate, Angela Katterhagen, at 715-234-8176 for campus IT support. Specific functions performed by the CASE Answer Desk are:

First line IT support in classrooms and office
Answer basic student questions regarding services
Printing support
Direct students to library, IT and tutoring services
Student, faculty and staff UCards.
For online software training services see 

Central IT Service Center

The Central IT Service Center provides support for Desire2Learn (D2L), PRISM, E-mail and other software for students.

Report a problem or request service: Web form for self-reporting
Phone: 888-UWEXUWC (888-893-9892)

Wireless Network

WiFi Network User Sign in with
UWC-BYOD Faculty/Staff Staff username and password
UWC-Students Students Student username and password
UWC-Guest Guests Once connected, check "agree" box and click submit

Please note: 

Wireless coverage and locations: Wireless access should be available throughout most of the campus.
If you have any problems connecting, please visit CASE in the library or call 920-832-2672.

Checking E-Mail

The University of Wisconsin-Barron County provides every student and staff with an email account.  This is regarded as an official communication avenue for campus correspondence.  Faculty, staff and students are encouraged to check email accounts regularly for any important announcements and messages.

Students can open a browser on any computer, on or off campus, and enter the following address: Office 365. You can find a link on any one of our web pages. You will then be asked to sign in.  The password is the same as your password for the Campus Network.

More Information

The University of Wisconsin-Barron County General Access Computer Lab is located in the library. This room is open during regular library hours for use by University of Wisconsin-Barron County students, faculty and staff.

Each station has software supporting word processing, spread sheets, an internet browser and various programs used by individual university classes. Drinks with closable caps are welcomed at the computers, food and open drinks are not.

UW-Barron County runs a printer management software, PaperCut, to regulate each student’s printing account. Each student printing account will be issued a $10.00 initial fee starting balance per academic term. Accounts will be reset at the start of a new Fall academic term. Balances which remain per semester will be added to the new semester’s initial fee. Students will be charged $.10 for black & white prints and $.25 for color prints. The print driver’s will default to duplex. An individual can change their preference to print on a single sided page. Students may add dollars to their account for additional pages at the CASE desk. Purchases are non-refundable.

Use of the UW Colleges and Extension computing systems are a privilege. Computer resources for these institutions are to be used for legal business and learning activity, and may not be used for purposes which are illegal, unethical or damaging to the reputation of the University or its members. For further details, please see UW Colleges Information Technology Policies.

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